Privacy policy

1. POLICY APPLICATION:

This Policy applies to Wallarm’s collection, use, and disclosure of the information of the following categories of individuals:

  • Attendees: Individuals who provide their information to Wallarm or Wallarm representatives when they attend or register to attend Wallarm-sponsored events or other events at which Wallarm participates.
  • Website Visitors: Individuals who visit our Websites and who may opt to provide an email address to receive communications from Wallarm. For the purposes of this Policy, “Websites” shall refer collectively to www.wallarm.com as well as any other websites Wallarm owns and that link to this Policy. For clarity, “Websites” does not include any sites owned or operated by our Wallarm, including where we serve as Registrar.
  • Customers: Those who register on their own or on behalf of an entity or organization to use any of the Wallarm Services (as defined below), including administrators on a Customer account. For the purposes of this Policy, “Services” shall refer to all network service solutions marketed for subscription at www.wallarm.com including when Services are sold by an authorized partner or reseller. 
  • End Users: Individuals who visit our Customers’ websites and whose information we process in order to provide the Services to our Customers pursuant to our agreements with them.

This Policy does not apply to our Customers’ websites, which may have their own terms and privacy policies. Our Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, including those relating to the collection of personal information in connection with the use of our Services by End Users with whom our Customers interact.

This Privacy Policy describes the types of personal information we collect about our customers on our Websites,

2. INFORMATION WE COLLECT

Attendees:

  • We may ask for and collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which Wallarm (and/or its representatives) participates.

Website Visitors:

  • Name, email address, and other contact information.We ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We will send such communications in accordance with applicable law. 
  • Log Files. Just as when you visit and interact with most websites and services delivered via the Internet, when you visit our Websites, including the Wallarm Community Forum, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.
  • Cookies and Other Tracking Technologies. We may use cookies and other information gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, Wallarm’s Websites may not function properly. We may also use cookies and similar technologies to provide you advertising on third-party sites based upon your browsing activities and interests. For more information about the cookies Wallarm uses, please see our Cookie Policy.
  • Interactive Areas. The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). If you choose to participate in any of these Interactive Areas, please be aware that that any information that you post in an Interactive Area might be read, collected, and used by others who access it. If you wish to remove your personal information from any of our Interactive Areas, please see the section below entitled, Your Data Rights.

Customers:

  • Customer Account Information. When you register for a Wallarm account, we collect your email address. We will also ask you to enter your website domain in order to participate in the Services. We refer to this information as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to identify you as a Customer and permit you to access your account(s). By voluntarily providing us with such Customer Account Information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.
  • Payment Information. You are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our Services. When you sign up for one of our paid Services, you must provide billing information. The information you will need to submit depends on which billing method you choose. For example, if you pay with a credit card, we will collect your card information and billing address, although we do not store full credit card numbers or personal account numbers. 

End Users:

Wallarm provides web optimization and security services that our Customers use to improve and protect their websites, including a reverse proxy, pass-through security service, and a content distribution network. Because Wallarm is a reverse proxy, our IP addresses may appear in WHOIS and DNS records for websites using our Services. We are a conduit for information controlled by others. It is our Customers and their users who are responsible for the content transmitted across our network (e.g., images, written content, graphics, etc.).

We collect End Users’ information when they use our Customers’ websites, web applications, and APIs. This information may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from Customers’ websites (collectively, “Log Data”). We collect and use Log Data to operate, maintain, and improve our Services in performance of our obligations under our Customer agreements. For example, Log Data can help us to detect new threats, identify malicious third parties, and provide more robust security protection for our Customers.

Legal Basis for Processing (EEA only):

If you are an individual from the European Economic Area (EEA), please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g. to deliver the Wallarm Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, Wallarm will not be able to provide the requested service to you.

In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. Where we rely on our legitimate interests to process your personal data, you have the right to object.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@wallarm.com

3. HOW WE USE INFORMATION WE COLLECT

Wallarm only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. As a general matter, for all categories of data we collect except Resolver User data, we may use the information we collect (including personal information, to the extent applicable) to:

  • provide, operate, maintain, improve, and promote the Website and Services;
  • enable you to access and use the Website and Services;
  • process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
  • send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners. See Section 8 below for information on managing your communication preferences.
  • process and deliver contest or sweepstakes entries and rewards;
  • monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;
  • comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
  • personalize the Websites and Services, including by providing features or content that match your interests and preferences; and
  • process for other purposes for which we obtain your consent.

Information from Third Party Services. We may combine information we collect as described above with personal information we obtain from third parties. For example, we may combine information entered on a Wallarm sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.

4. INFORMATION SHARING

We work with other companies who help us run our business (“Service Providers”). These companies provide services to help us deliver customer support, process credit card payments, manage and contact our existing Customers as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations.

Specifically, we do not permit our Service Providers to use any personal information we share with them for their own marketing purposes or for any other purpose than in connection with the services they provide to us.

In addition to sharing with Service Providers as described above, we may also share your information with others in the following circumstances:

  • With our resellers and other sales partners who may help us distribute the Services to Customers;
  • In the event of a merger, sale, change in control, or reorganization of all our part of our business;
  • When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. (Learn more about how we handle law enforcement requests here);
  • Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required to comply with our legal obligations; or
  • as you may otherwise consent from time to time.

We do not sell, rent, or share personal information with third parties for their direct marketing purposes, including as defined under California Civil Code Sec. 1798.83.

5. DATA AGGREGATION

Wallarm may aggregate data we acquire about our Customers and their End Users, including the Log Data described above. For example, we may assemble data to determine how Web crawlers index the Internet and whether they are engaged in malicious activity or to compile web traffic reports and statistics. Non-personally identifiable, aggregated data may be shared with third parties.

6. INTERNATIONAL INFORMATION TRANSFERS

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All Personal Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. DATA SUBJECT RIGHTS

Attendees, Website Visitors, and Customers: You have the right to access, correct, update, export, or delete your personal information. You may email us at privacy@wallarm.com with any such subject access requests (“SAR”), and we will respond within thirty (30) days. Customers also can access, correct, export, or update their Account Information by editing their profile or organization record at Wallarm.com.

End Users: Wallarm has no direct relationship with End Users. Even where “Wallarm” may be indicated as the authoritative name server for a domain, unless Wallarm is the owner of that domain, we have no control over a domain’s content. Accordingly, we rely upon our Customers to comply with the underlying legal requirements for subject access requests. If an End User requests that we access, correct, update, or delete their information, or no longer wishes to be contacted by one of our Customers that use our Services, we will direct that End User to contact the Customer website(s) with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users.

For any SAR, we will need to verify a requestor is inquiring about their own information before we can assist. Where a SAR may implicate the personal data of another individual, we must balance the request against the risk of violating another person’s privacy rights.

8. COMMUNICATION PREFERENCES

You may manage your receipt of commercial communications by clicking on the “unsubscribe” link located on the bottom of such emails, through your account settings if you have a Wallarm account, or you may send a request to unsubscribe@Wallarm.com

9. DATA SECURITY, DATA INTEGRITY, AND ACCESS:

We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. If you have any questions about the security of your personal information, you can contact us at privacyquestions@Wallarm.com.

10. NOTIFICATION OF CHANGES

If we make changes to this Policy that we believe materially impact the privacy of your personal data, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.

11. BUSINESS TRANSACTIONS

We may assign or transfer this Policy, as well as information covered by this Policy, in the event of a merger, sale, change in control, or reorganization of all our part of our business.

12. ENGLISH LANGUAGE CONTROLS

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

EFFECTIVE DATE:

This Policy was last updated on May 20, 2018.

CONTACT:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@wallarm.com

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